One of our employees joined his Sprint phone to our company plan. He had come from another employee plan where they had restricted his ability to roam or call long distance. However, once he was on our plan he was still unable to perform these functions. He decided to camp out on their tech support line this morning to see what was the matter. After making it to Tier 5 tech support (I did not know you could even get that high) he reached a tech that was worth his salt and knew what the problem was. It turns out that for some accounts there are two numbers. A hidden internal Sprint number and your normal external number. They had removed the restrictions on the external number but they had not removed the restrictions from the internal number.
I hope this helps someone in the same situation.